Privacy Policy

GENERAL

Eat ‘N’ Go Ltd, its brands, and subsidiaries (“ENG”, “we”, “our”, “us”) are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, manage, and safeguard your personal data when you interact with us through our website, mobile applications, marketing campaigns, customer support channels, and other digital or physical stores (“Service”).

ENG respects your privacy and is committed to managing your personal data in accordance with our legal responsibilities under applicable data protection laws

Consent

We collect personally identifiable information that you may voluntarily provide on online forms, which may include user registration, contact requests etc. The personally identifiable information (Personal Information) collected on this Site can include some or all the following: your name, address, telephone number, email addresses, and any other information you may voluntarily provide. At the point of registration, you will have the option to receive future offers and updates from us by checking the appropriate opt-in box. If you choose to opt-in, your Personal Information will be kept in a secured database and We will alert you via email on new features, special offers, updated information and new services.

Personal Data Collection and Use

When you create an account with ENG, order from, engage with our website, use our service, fill in the “contact us form”, request further information about our brand or products, apply for a job through our website, communicate with us via any of our social media platforms, or sign up to our newsletters, we may collect the following kinds of information:

Contact Information: If you visit our website and have a question or other remark, you can submit our contact us form. You will be asked to provide your name and email address and information about your request. We collect this information to respond effectively.
Usage Data: We collect certain information when you visit our website, such as your IP address, which web pages you visit, and type of internet browser. We use this personal data to optimize our website and understand usage trends.
Marketing Preferences: With your consent, we will send you promotional communications. You can always opt out at any time.
Website Performance: Your personal data may be used for maintenance and analysis of our website to solve performance issues and to improve user experience.
Campaigns and Events: We may collect videos/images, social media handles, and other similar or related personal information in line with the terms and purposes of such events, campaigns, activations, and similar activities.
CCTV: We may use CCTV in our stores for security, health and safety monitoring, and to assist with investigations or protect our assets from damage or fraud.

Basis for Processing

We process your personal data based on the following legal grounds:

Consent: For marketing communications, product updates, participation in competitions, and the use of cookies (where required).
Contractual Necessity: To provide requested products or services.
Legal Obligations: To comply with applicable laws or legal obligations.
Legitimate Interests: To improve our website, understand user preferences, and promote our services, provided that such interests do not override your rights and freedoms.

Data Sharing

Your information will not be disclosed to third parties for their independent marketing without your consent. However, your personal data may be shared with:

ENG Group: Data may be shared with affiliated brands and companies under the ENG group for the purposes described in this Privacy Policy.
Service Providers and Data Processors: We ensure that such third-party vendors handle your data properly under contractual obligations. These third parties cannot use your information for purposes other than providing services for us.
Legal Obligations: Personal data may be shared as necessary for compliance with legal obligations.
Third Parties in Connection with Corporate Transactions: We may disclose your information to a third party as part of a merger or transfer, acquisition or sale, or in the event of bankruptcy.
Third Parties with Your Consent: In addition to the disclosures described in this Privacy Policy, we share information about you with third parties when you separately consent to or request such sharing.

Data Security and Retention

We implement industry-standard technical and organizational measures which include encryption, access controls, and regular system audits to secure your personal data.

We retain your data only for as long as needed to fulfil the purposes outlined in this policy, and to comply with legal, regulatory, or contractual obligations. Once data is no longer needed, we securely destroy or anonymize it.

Cookies

We use cookies and similar technologies (such as tracking pixels, tags, and scripts) to improve site performance, understand user behavior, remember preferences, and deliver targeted advertisements. Essential cookies are used for functionality, while non-essential ones (e.g., for marketing) are used only with your consent. You can manage cookie preferences via your browser settings.

Your Rights to Access, Rectification, Deletion, Restriction, and Data Portability

ENG collects personal data only for the purposes identified in this Policy and such information cannot be reused for another purpose that is incompatible with the original purpose. You are entitled to several rights concerning your personal data, including the right to:

Request for and access your personal data collected and stored by ENG.
Object to automated decision-making.
Request rectification and modification of personal data kept by ENG or processed by third parties on ENG’s behalf.
Request for deletion or restriction (as appropriate) of your personal data.
Be informed of and entitled to provide consent prior to the processing of personal data for purposes other than that for which the personal data were collected.
Request that ENG restrict the processing of your personal data.
Request for information regarding any specific processing of your personal data.
Request data portability in a machine-readable format.

You can exercise this right by contacting us with a data privacy request. Please note that requests that do not meet the requirements set out by applicable law or ENG’s data protection policy may be requested to be re-issued or ultimately denied. You can also delete your personal data by de-activating your user, however, we will retain personal data where it is legally required for us to do so.

Right to Object

You also have the right to object to our processing activities or withdraw your consent at any time, but where we have compelling legitimate grounds, we will continue processing your personal data. You may object to certain processing activities, including direct marketing, and withdraw consent for processing where applicable. To submit an objection or withdraw consent, please contact us through the email address stated below.

Security Measures

We implement robust security measures, including encryption, access controls, and regular security audits, to protect your personal data against unauthorized access, loss, or misuse. Our measures are reviewed and updated regularly to align with the requirements of the Nigerian Data Protection Act and industry standards. However, please note that although we take reasonable steps to protect your information, no website, internet transmission, computer system, or wireless connection is completely secure.

Updates

We may update this Privacy Policy periodically to reflect changes in our operations or legal obligations, with updates posted on our website or to the extent reasonably possible. We encourage you to review this Privacy Policy regularly for any changes.

Contact

For any questions, concerns, or requests regarding this Privacy Policy, your rights, or our data protection/privacy practices, please contact our Data Protection Officer:

Email: compliance@eatngo-africa.com